Field Notes
The New Guidelines for Drafting Avian Protection Plans
By Lisa Berntsen–Oct 11, 2013
An avian protection plan, also known as an APP, is a voluntary, utility specific plan for reducing risks to birds and system reliability that result from avian interactions with power lines and electric utility facilities. In 2012, the Avian Power Line Interaction Committee updated these guidelines...

Trusted Advisor Status is Earned, Not Given
By –Oct 29, 2013
A number of years ago, we had three of our well-established clients participate in our shareholder meeting to discuss what constitutes “world-class client service.” I still find it helpful to reflect on what we learned that day; one of the best lessons was that to earn trusted advisor status, we...